Concerns about a charity

What can I do if I have a complaint or concern about a charity?

In most cases you should complain to the charity in the first instance. They will normally want to hear about your concerns in order to fix the problem.

If the complaint is about fundraising and you are not happy with their response, you can contact the Fundraising Regulator.

If you have a serious concern about how a charity is being run, rather than a complaint about how you or someone else was treated by the charity, you should report it to the Charity Commission. This could be, for example, that the charity is not doing what it says it is, that it is harming people, or that it is being used for personal profit.

If you think someone is fraudulently imitating a charity or you have concerns about criminality, you should contact the police.